Ordering & Products

What kind of lighting does Ivero offer?
Ivero specializes in modern, minimalist lighting designed to complement contemporary interiors. Each piece is selected for its sculptural form, warm illumination, and timeless aesthetic.

Are your products suitable for everyday use?
Yes. Our lighting is designed to be both functional and enduring—meant for daily living, not just visual impact.

Do the products come assembled?
Most products arrive ready to use or require minimal assembly. Any necessary instructions are included with your order.

Shipping & Delivery

Where do you ship?
We currently ship within the United States.

How long does shipping take?
Orders typically arrive within 5–10 business days from the time your order is processed. We believe thoughtful design is worth a short wait.

Will I receive tracking information?
Yes. Once your order ships, you’ll receive a confirmation email with tracking details.

Returns, Refunds & Replacements

We want you to feel confident in your purchase. Refunds or replacements may be requested in the following situations:

Delayed Orders

If your order experiences an extended delay, you may be eligible for a refund or replacement. Eligibility is based on tracking information showing the order as stalled, pending, or expired in transit.

Damaged Items

If your item arrives damaged, please contact us within 30 days of delivery.

• Photo or video evidence is required
  

• Once verified, we will issue a replacement or refund

Incorrect or Missing Items

If you receive the wrong item or something is missing from your order:

• Contact us with photo or video evidence of the issue

• We will promptly arrange a replacement or refund once verified

Canceled Orders

• Full refunds are available for orders that are not final sale canceled before processing or shipment

• Orders that have already been processed or shipped cannot be canceled

• Pre-order and made-to-order items are not eligible for cancellation once placed

Additional Notes

Refunds are issued to the original payment method. Processing times may vary depending on your bank or payment provider.

If you have questions about your order, please reach out through our Contact page — we’re here to help.