Refund policy

 

We want you to feel confident in your purchase. Refunds or replacements may be requested in the following situations:

Delayed Orders

If your order experiences an extended delay, you may be eligible for a refund or replacement. Eligibility is based on tracking information showing the order as stalled, pending, or expired in transit.

Damaged Items

If your item arrives damaged, please contact us within 30 days of delivery.

• Photo or video evidence is required
  

• Once verified, we will issue a replacement or refund

Incorrect or Missing Items

If you receive the wrong item or something is missing from your order:

• Contact us with photo or video evidence of the issue

• We will promptly arrange a replacement or refund once verified

Canceled Orders

• Full refunds are available for orders that are not final sale canceled before processing or shipment

• Orders that have already been processed or shipped cannot be canceled

• Pre-order and made-to-order items are not eligible for cancellation once placed

Additional Notes

Refunds are issued to the original payment method. Processing times may vary depending on your bank or payment provider.

If you have questions about your order, please reach out through our Contact page — we’re here to help.